We ensure that all products are in good condition before mailing them out to you. Please note that all natural pearls and semi-precious gemstones have their own characteristics in terms of colours distribution, inclusions & size. These differences are not considered defects.
All products sold are not-refundable.
Products can only be exchanged or replaced if they are defective and shipping cost will be borne by customer.
To request for an exchange or replacement, please email info@DUSKJewelry.com within 3 working days upon receipt of your purchase item. Returns outside the stipulated time frames will not be accepted.
Charges may apply for the repair and replacement of jewelry parts. Replacement is subjected to the availability of material. Please email info@DUSKJewelry.com for us to advise the time needed and cost of repair.